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Wells Fargo apologizes for paycheck error, provides update

President V. Lane RawlinsFeb. 8, 2012

Dear UNT faculty, staff members and student employees,

On Monday, a group of university and UNT System administrators and I met with the regional leadership of Wells Fargo Bank to press for timely assistance for affected UNT, UNT Dallas and UNT System employees. In our discussion, the bank was apologetic and said they wanted to help make things right.

Following our meeting, they sent a letter and asked that it be distributed to our employees.

Wells Fargo’s mistake – the early electronic payroll distribution in December that resulted in one additional pay period in 2011 – appears to be affecting UNT employees differently. Each employee’s personal income and tax situation is unique, as are the unanticipated consequences of the bank’s mistake. Some employees appear to be more negatively impacted than others, and some possibly not at all.

The bank has asked for our assistance as they attempt to quantify the impact on individual employees and determine their process for addressing your individual claims. I can’t at this time anticipate how long the bank’s work to sort this out could take nor what their process will be. Please be assured that we are doing everything we can to speed the process along.  

I will update you as I learn more about Wells Fargo’s proposed remedies.

Meanwhile, if you have questions about your 2011 W-2 or your benefits, please contact the UNT System Business Service Center at 940-369-5500. The BSC’s website also is being updated daily with answers to the most frequently asked questions about the impacts of the bank’s mistake on UNT’s employees, and I encourage you to visit it at http://bsc.untsystem.edu/2011-w-2-information.

Sincerely,

V. Lane Rawlins

President

 

Posted on: Wed 08 February 2012

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