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Two shared services functions scheduled to launch Sept. 1

Terry Pankratz, vice chancellor for financeProgress continues across the UNT System on the development of shared services as a business model with both the Business Service Center and IT Services set to launch as centralized service areas Sept. 1.

Providing services through a centralized, shared model will allow the delivery of transaction-based business services to all UNT System institutions from a single location improving operations throughout the UNT System and saving on expenses for all system institutions in both the short and long term.

According to Terry Pankratz, left, vice chancellor for finance and leader of the system’s shared services implementation, shared services is a collaborative method of performing everyday business functions by optimizing resources - people, expertise, capital, time and technology.

The goals of a shared services implementation are to promote efficiencies, eliminate duplication, achieve cost savings and improve services for students, faculty and staff members, and administrators. 

“Shared Services will allow the UNT System to standardize business processing which will reduce secondary and tertiary (departmental) costs and frustration by simplifying and streamlining processes,” said Pankratz. “We also will simplify and reduce IT costs associated with implementing and managing technology support services.”

The UNT System Business Service Center is a progressive undertaking designed to improve effectiveness in business operations including some functions of human resources as well as purchasing,  payment services, purchasing and travel, which can be standardized across the system, to enable all System institutions – UNT, UNT Health Science Center, UNT Dallas and System administration – to function as high-quality educational institutions. Donna Asher, former assistant vice provost for Academic Resources, is associate vice chancellor for Business Services.

While the majority of affected employees at the individual institutions will become employees of the UNT System to form the Business Service Center, some employees will remain in their present positions to handle local, specialized issues.  In addition, all employees will have access to a new web-based system for obtaining information on Business Service Center programs and services. The site will include FAQs and contact information as well as more detailed information on how to process transactions through the BSC.

The IT Services organization will provide computer and computer-related services to the various UNT System campuses. By eliminating duplicate technologies and streamlining IT operations, the UNT System can capitalize on its investment in technology while reducing costs, Pankrantz said.

Michael DiPaolo is associate vice chancellor and chief information officer for the UNT System.

“The Shared Services team has done an outstanding job to prepare for the Sept. 1 launch,” Pankratz said. “There is a lot of work still ahead as we work through the final details, but we are confident that over time this model will both reduce cost of operations at all institutions and increase capacity to address the anticipated growth of the UNT System without a corresponding increase in staffing.“

Posted on: Fri 08 July 2011

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